FAQ

1. What types of carpets do you offer?

We offer a wide range of carpets including hand-knotted, hand-tufted, machine-made, wool carpets, silk carpets, and designer rugs suitable for homes, hotels, and commercial spaces.

2. How do I choose the right carpet for my room?

Consider where the carpet will be used. For high-traffic areas like living rooms, choose durable materials such as wool or blended fibers. For bedrooms, soft and plush carpets are ideal. You can also consult our team for recommendations.

3. Are your carpets handmade or machine-made?

We offer both handmade (artisan-crafted) and machine-made (precision-loom) carpets. Each product clearly specifies its type in the description.

4. How do I measure the area for a carpet?

Measure the length and width of the area you want to cover and multiply them to obtain the total square feet or square meters. Our support team can guide you if needed.

5. How do I clean and maintain my carpet?

  • Vacuum regularly to remove dust
  • Clean spills immediately using a damp cloth
  • Avoid harsh chemicals
  • Professional deep cleaning is recommended every 12–18 months

6. Do the colors of the carpet appear the same as in the product photos?

We use high-quality photography, but slight variations may occur due to screen settings, lighting conditions, and the unique craftsmanship of handmade carpets.

7. Can I customize the carpet size, color, or design?

Yes, we offer customization for select handmade carpets. You may share your preferred size, color tone, or design inspiration, and our team will help bring your concept to life.

8. What is the delivery time for carpets?

  • Ready-stock carpets: 5–10 business days
  • Custom carpets: 4–10 weeks, depending on size and design

9. What is your return policy?

We accept returns for eligible products in case of manufacturing defects or incorrect delivery. Customized carpets are not returnable. Please refer to our Return Policy page for complete details.

10. Do you offer warranty on carpets?

Yes, most carpets come with a manufacturer warranty against defects in materials and craftsmanship. The warranty period varies by product type.

11. How can I remove stains from my carpet?

Blot the spill immediately — do not rub. Use mild detergent or carpet shampoo mixed with water. For stubborn stains, use a professional carpet cleaning service.

12. Are your carpets eco-friendly?

Many of our carpets are made using natural fibers like wool, cotton, and jute with AZO-free dyes, making them safe, eco-friendly, and sustainable.